Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language services are available free of charge.
When the help button is pressed, an emergency alert is sent to a specially trained ADT monitoring professional. Fall detection pendants automatically send an alert if a fall occurs.1
An ADT monitoring professional will speak with you via the two-way voice feature.2 They will confirm the emergency and arrange for help.
At the push of a button, an ADT agent will alert caregivers, loved ones, or emergency responders based on your preference.
ADT monitoring professionals are trained to care for your needs and health-related concerns. They provide around-the-clock protection to help you maintain your independence.
New Hanover Health Advantage has partnered with NationsReponse to administer your benefit, in partnership with ADT.
Live ADT agents monitor calls and contact emergency personnel to request immediate assistance. They can also contact a family member or loved one on your behalf.
When you push the help button, an emergency alert is sent to an ADT monitoring agent. They will speak with you through a two-way voice feature2 to confirm the emergency and arrange for help. If you are unable to respond, an agent will dispatch emergency services to your address on file or GPS location.
You can take advantage of your benefit through NationsResponse and receive a medical alert system and monitoring services.
Yes, you can return your medical alert system at any time. For returns, please contact us at 877-212-1469 (TTY: 711).